Return & refund policy

Effective Date: 20 Nov 2025
Applies To: All United States orders placed on hoomics.com

✅ 30-Day Return Guarantee

We want you to be 100% satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days from the date of delivery.

📦 Conditions for Returns

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

• Certain products, such as personal care items, customized goods, or clearance items, may not be eligible for return.

🚚 Return Shipping

• Item must be unused, original packaging maintained.

•  

  Customer pays return shipping unless item defective

💵 Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 10 business days.

• Shipping charges are non-refundable. We currently offer free shipping across the entire USA. If any shipping fee is ever applied in the future, please note that such shipping charges will not be eligible for refunds during returns.

🔄 Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange for the same product, please contact us before sending your item back.

❌ Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable digital products

• Final sale or clearance items

• Used or damaged items not due to our error

📩 How to Start a Return

To initiate a return, please contact our customer support team:

📧 Email: support@hoomics.com
📞 Phone: +1 (815) 255-4102
📍 Address: 1550 W Fullerton Ave, Addison, IL 60101, United States